We, at Shopee-Wow, are keen on customer satisfaction with the products purchased, so we are pleased to provide the service of returning products within 7 working days from the date of receiving the order, with the exception of: Make-up tools, lingerie, accessories, and perfumes.
Approving the issuance of the invoice means confirming the order, and the order can be canceled only if the order has not been shipped. If the parcel has been delivered to the shipping company, the order cannot be canceled, and the customer bears the shipping costs even if he did not receive the parcel. Reporting the desire to replace or the existence of a manufacturing defect in the product must be within 24 hours from the date and time of receipt. Products that are replaced or returned must be in their original condition and unused with all original parts and packaging. Shipping fees for the second time are calculated on the customer’s account in the event that he wants to exchange or return a product that does not have any manufacturing defect. In the event of a manufacturing defect in the product, we will bear the shipping costs. The following items are not returned or exchanged: underwear, perfumes, cosmetics, and accessories.